Refund & Cancellation Policy

This policy explains how refunds and cancellations work for course purchases and memberships on RayForgeX Academy. It applies to all payments made through the Platform, whether processed online via Razorpay or recorded by us for an offline payment (UPI, cash, or bank transfer).

Once payment is confirmed and access to a recorded course is granted, the purchase is final and non-refundable. This is because course content becomes immediately viewable in full at that point.

Once payment is confirmed and you are enrolled in a live batch, the purchase is final and non-refundable, as your seat in that batch is reserved from that point.

A membership subscription grants access for its billing period as soon as payment is confirmed. That period is non-refundable. You may cancel a membership at any time from your account to stop future renewal — cancellation takes effect at the end of the current paid period, and access continues until then.

If you were charged more than once for the same purchase, or a payment was deducted from your account but access was not granted due to a technical error, contact us at contact@rayforgex.ai with your payment details. We will investigate and, where a genuine duplicate or failed transaction is confirmed, issue a refund for the incorrect charge.

Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or payment provider.

For any refund or billing questions, reach out to contact@rayforgex.ai.